At Goognu UAE, we take your privacy seriously. We understand that privacy is an essential part of the trust you place in us when you engage with our platform, enroll in our educational offerings, or communicate with our team. This Privacy Policy outlines our approach to handling your personal information across all digital and offline touchpoints. Our goal is to ensure transparency, legal compliance, and protection of your data in every interaction you have with Goognu Data Services (UAE) Ltd.
This policy applies to all information collected by Goognu Data Services (UAE) Ltd. ("Goognu," "we," "our," or "us") through our official website www.goognu.ae, mobile applications, social media interactions, third-party platforms, and any communication channels that form part of the Goognu UAE Services. This includes registration processes, marketing campaigns, academic events, customer support interactions, and sweepstakes or giveaways organized by us or in collaboration with our partners.
By accessing or using Goognu UAE Services, you agree to the collection, use, disclosure, and storage of your information as described in this Privacy Policy. If you do not agree with any aspect of this policy, we advise against using our platform or services.
When you engage with Goognu UAE, you may be asked to provide specific personal information depending on the service or interaction. For example, during enrollment, we may request details such as your full name, phone number, email address, mailing address, academic history, qualifications, or professional background if it's relevant to the course you wish to pursue. Similar information may also be collected when you sign up for a promotion, submit a query through customer service, request information, or participate in an academic consultation or mentoring session.
In addition to this, we may collect data such as your gender, nationality, date of birth (to confirm eligibility for certain services), and other demographic inputs. If you are under the legal age of consent as defined by UAE law, your parent or guardian’s permission must be obtained before we collect or process your information. In all cases, we collect only the data that is necessary to provide the service you have requested, respond to inquiries, or fulfill our business obligations to you.
If you reach out to our customer support or helpdesk team, your conversation may be recorded or logged for quality assurance, training, or legal reasons. These records help us maintain high standards of service and are retained securely for a limited time.
In most cases, Goognu UAE does not directly store your personal data unless it is submitted through an official channel such as our website or with our authorized representatives. If you share your information with a Goognu academic advisor, mentor, or course coordinator, this information may be securely forwarded to the relevant teams at Goognu UAE and our associated academic partners. This is done to ensure proper course registration, verify eligibility, maintain accurate records, and provide ongoing academic or administrative support.
Your information may also be shared with the principal course provider, where required, to give you access to course material, manage evaluations, issue certifications, or enable platform login credentials. All such transfers are done securely, and only information relevant to the purpose is shared with authorized personnel. Goognu UAE does not sell or rent your information for commercial gain under any circumstances.
To ensure effective delivery of our digital services, Goognu UAE works with third-party vendors and technology providers. These include cloud service providers, web hosting platforms, analytics tools, customer relationship management software, and payment processors. In performing their services, these partners may use technologies such as cookies, server logs, and tracking pixels to collect or analyze your usage data on our behalf. This helps us understand visitor behavior, improve functionality, and detect system errors or suspicious activity.
All third-party service providers we engage with are subject to strict confidentiality agreements and are required to comply with data protection laws applicable in the UAE. They may only use your personal data to the extent necessary to provide the contracted services and are not permitted to use it for their own commercial purposes.
In some instances, we may receive data about you from trusted external sources. This could include publicly available databases, educational institutions, event organizers, or marketing affiliates that have interacted with you. The data received might include updated contact information, professional background, social media profiles, or preferences based on past interactions with our partners.
We use this supplementary data to verify the accuracy of the information we already have, to prevent duplicate records, and to offer content or courses better suited to your goals. Where applicable, such data is merged with our existing records under strict data handling guidelines. These external sources are carefully vetted, and we ensure that any information obtained from them has been lawfully acquired and shared.
Our services may rely on external integrations or partnerships with educational bodies, platform providers, or certification authorities. When you register for a course hosted by a third-party institution through Goognu UAE, we may share necessary personal data with that institution. This may include your name, email, academic history, or other details needed to grant you access to learning material, record attendance, assess performance, or issue credentials.
In addition, we may use external systems for exam administration, attendance tracking, assignment submission, and video-based learning. These systems operate under contract with Goognu UAE and are monitored for compliance with privacy obligations.
Goognu UAE occasionally collaborates with industry partners or sponsors to organize academic events, online webinars, or promotional campaigns. If you opt-in to these initiatives, your personal information may be shared with co-hosts or sponsors, strictly for the stated purpose. You will be informed during the sign-up process about the involvement of external parties and how your information will be used.
At any time, you may withdraw your consent or unsubscribe from these campaigns by using the links provided in our emails or by contacting our support team. We do not share your contact details with external marketers unless you have clearly given your permission to do so.
If you participate in a giveaway, scholarship application, or academic contest managed by Goognu UAE, you may be asked to submit extra details including identification, documentation for eligibility, or a delivery address for physical prizes. Your submission may be reviewed by our internal or third-party evaluators to ensure compliance with eligibility rules. Winners may be publicly acknowledged through official channels unless you request otherwise or applicable laws require confidentiality.
Your participation in such events is entirely voluntary, and all data collected in connection with these events is governed by the terms outlined here as well as any additional terms specified at the time of participation.
In the event of a merger, acquisition, partnership change, or corporate restructuring involving Goognu UAE, your information may be transferred to another entity as part of the business process. We will ensure that any successor entity upholds this Privacy Policy or provides an updated version that meets equivalent privacy standards.
If the company undergoes insolvency, liquidation, or legal proceedings that involve the transfer of digital assets, including customer records, all transfers will be subject to UAE legal compliance and safeguards.
We may disclose your personal information when legally required, such as in response to court orders, government regulations, or investigative demands from regulatory bodies. Additionally, if needed to protect the safety of our users, prevent fraud, defend our legal rights, or address security threats, we may share information with law enforcement or authorized agencies.
We maintain rigorous data protection standards, including encryption, firewall protections, and access controls to ensure the confidentiality and integrity of your information.
Aggregated and Anonymous Data
We may compile anonymized reports or statistical summaries that help us assess platform performance, evaluate course success rates, or identify market trends. These reports do not contain personal identifiers and cannot be used to trace any individual. They may be shared with academic institutions, research partners, or regulatory agencies for educational or operational improvement purposes.
Goognu UAE may revise this Privacy Policy occasionally to reflect changes in legal requirements, technological developments, or company policies. We encourage you to review this policy periodically. Major changes will be communicated via email or through a notice on our website. The latest version of this policy will always be available at www.goognu.ae/privacy.
If you have any questions, concerns, or requests related to your personal information or this policy, you may reach out to our Data Protection Officer at privacy@goognu.ae.
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